Chris is an IT professional who values old school customer support, has an appreciation for the business of business, enjoys solving problems, and wants to share his expertise.
Chris has had several titles in his career; Field Support Technician, IT Manager, Senior Service Desk Analyst, Helpdesk Officer, Service Desk Team Lead, but they all have the same core: Solving problems.
He currently manages a team of technicians, providing scheduling, procurement, a point of escalation, onboarding, training, and maintenance of a knowledgebase. He successfully implemented the company’s first ticketing system and continues to improve the level of support provided by his team.
He combines 20 years of technical experience with quality customer service. He ran his own private consultancy from 2015 to 2017. The exposure to the business of business was very educational, and he brings this insight into the performance of any role. His degree is in Instructional Design, and is experienced in providing training in both a structured and informal environment.
In addition to Chris’s professional activities, he usually has a number of tech projects on the go. Currently he’s creating a series of videos about designing storage servers using software RAID on Linux (ZFS) and Windows (Storage Spaces). He streams live on a variety of popular services.
He also has some projects on the back burner in the areas of genealogy, music & learning a new language.
If you want to contact Chris your best bet is to get him a call on +61 481 097 445. You’ll also find him on Telegram with the same number.