Chris has had several titles in his career; Field Support Technician, IT Manager, Senior Service Desk Analyst, Helpdesk Officer, Service Desk Team Lead, but they all have the same core: Solving problems.
He currently manages a team of technicians, providing scheduling, procurement, a point of escalation, onboarding, training, and maintenance of a knowledgebase. He successfully implemented the company’s first ticketing system and continues to improve the level of support provided by his team.
He combines 20 years of technical experience with quality customer service. He ran his own private consultancy from 2015 to 2017. The exposure to the business of business was very educational, and he brings this insight into the performance of any role. His degree is in Instructional Design, and is experienced in providing training in both a structured and informal environment.